DOMESTIC SHIPPING
Shipment Processing Time
All orders for items currently in stock are processed within 2-3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following two shipping carriers.
| UPS Ground (1–7 Business Days) |
USPS Priority Mail (1-3 Business Days) |
Please contact us if your require rush or overnight shipping.
Shipment to P.O. Boxes or APO/FPO Addresses
Scream Strings ships to P.O. boxes and addresses within the continental US, Alaska and Hawaii.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Scream Strings is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Scream Strings is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING
We currently do not ship outside the continental United States.
INCORRECT ADDRESSES AND REFUSED DELIVERIES
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Scream Strings will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
MISSING OR STOLEN SHIPMENTS
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call us at 323-244-1550
- Or alert us at orders@screamstrings.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 30 days for the investigation.