Last updated August 24th, 2024

If you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition.

Return Process
To return an item, please email us at orders@screamstrings.com to obtain a return shipping label. After receiving your return shipping label as a PDF file via email, please print the label, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Scream Strings
Attn: Returns
2578 Dogwood Road
Carlsbad, CA 92009
United States

Return shipping charges will be paid by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

Items damaged by pets cannot be returned or exchanged.

For defective products, please reach us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: